Help Center

Click Sign Up.
→ Fill in the registration information.
Password must be 6–20 characters long and include at least 1 uppercase letter, 1 lowercase letter, and 1 number.
→ Click Confirm.
→ Registration completed successfully.
See step-by-step tutorial

On the login page, click "Forgot Password"
→ enter your username and click NEXT
→ receive the 4-digit PIN code
→ click VERIFY
→ set a new password
See step-by-step tutorial

For security reasons, your registered phone number cannot be changed after registration.
This policy is in place to help protect your account from unauthorized access and ensure the security of all account activities.

Account deletion isn't available yet. Your data stays encrypted and is never shared. Need a break? Just stop logging in — your account stays intact and ready when you come back.

Mobile version: Tap "Account" at the bottom right of the page to access the "SECURITY CENTER."
Desktop version: Simply click on your username in the top status bar to access the "SECURITY CENTER."

An account may be locked due to multiple incorrect password attempts, unusual login activity, or a violation of our terms of service.
Please try resetting your password first. If the issue persists, contact our customer support team with your account details for further assistance.

Save your transaction screenshot and contact support with your Username, Order ID, and Amount. Most deposits clear within 5–15 minutes; in rare cases, up to 2–3 hours.

Supported methods: e-wallets (eSewa, Khalti) and bank transfers from major Nepali banks. Available options may change — check the platform for the latest list.

Min: NPR 500 | Max: NPR 200,000 per transaction.

Standard processing: 5–15 minutes. In rare cases, up to 2–3 hours. All transactions are encrypted and secure — delays are resolved as quickly as possible.

Our platform does not charge any deposit fees.
Please note, however, that your bank or payment provider may apply their own transfer fees, which are beyond our control.

Likely causes: insufficient balance, transaction limit hit, expired/frozen card, name mismatch between payment method and account, or network timeout. Verify and retry, or switch to a different payment method.

Common causes: name mismatch between withdrawal account and registered account, incomplete wagering requirements from a claimed bonus, pending KYC verification, exceeded limits, or flagged activity.

Reviews complete within 5–15 minutes. Actual arrival depends on your bank. Note: withdrawals are paused daily 8 PM – 7 AM (NCHL-IPS settlement). Funds are secure and processed once service resumes.

Min: NPR 1,000 | Max: NPR 100,000 per transaction.

Our platform does not charge any withdrawal fees.
Please note, however, that your bank or payment provider may apply their own transfer fees, which are beyond our control.

Before making a withdrawal, you only need to complete your bank account details and verification.

If your withdrawal status is still "Pending," you can contact customer support to cancel it.
Once the status changes to "Processed" or "Completed," it can no longer be cancelled.
Please double-check your amount and account details before submitting a withdrawal.

Standard review: 5–15 minutes. Longer waits may indicate: additional security checks, manual review for large amounts, or ID re-verification needed. Contact support for a status check.

1. Click "Account".
2. Click "Reward Center".
3. Click "View" in the "Bonus" section.
4. Click "Claim Now".
5. Click "OKAY" to claim the promotion successfully.
See step-by-step tutorial

Welcome aboard! New members can enjoy a generous bonus on their first deposit, our way of giving you the best possible start.
This offer is valid for first-time deposits only. Please select your preferred bonus option when making your first deposit.
Check the Promotions page for the latest offers →

Wagering Requirement refers to the total betting amount you must reach before your bonus can be converted into withdrawable balance.
For example: if a promotion requires a 10x wagering multiplier and you receive a 1,000 bonus, you must wager a total of "(Deposit Amount + 1,000) × 10" before you can withdraw.
Calculation: (Deposit Amount + Bonus Amount) × Wagering Multiplier = Total Amount to Wager
Please note: Wagering does not mean losing — as long as your bet is settled, it counts toward the wagering requirement regardless of win or loss.

Possible reasons include: violating the bonus terms and conditions, being detected as a multi-account user, having the bonus forfeited due to a withdrawal attempt before completing the wagering requirement, or placing bets on events or game types that do not count toward the wagering requirement.

All data is protected with 256-bit SSL encryption. Personal and financial info is encrypted end-to-end and never shared with third parties.

NPwin365 will never ask for your password, OTP, or banking details via SMS, email, or social media.
If you receive such messages, do not click any links. Official contact methods are listed in the platform's announcements and on this page.

Quick fixes:
1. Check your internet connection and try switching between Wi-Fi and mobile data.
2. Force close and reopen the app.
3. Clear the app cache (Settings → Apps → NPwin365 → Clear Cache).
4. Uninstall and reinstall the latest version of the app.
Still stuck? Contact support.
See download tutorial

Chrome (mobile): Menu (⋮) → Settings → Privacy → Clear Browsing Data → check "Cached images and files" + "Cookies" → Clear.
Safari (iOS): Settings → Safari → Clear History and Website Data.
You'll need to re-login after clearing.